This Refund Policy explains how refunds work for LoadLedger subscriptions sold through Paddle. Paddle.com is the Merchant of Record for subscription charges.
1. 30-day money-back guarantee
If you are not satisfied with LoadLedger, you may request a full refund within 30 days of your first paid subscription charge (after any free app trial). This applies to your initial purchase, not to every renewal.
Email support@theloadledger.com with the email address on your account and your reason for the request. Approved refunds are processed by Paddle to your original payment method, usually within 14 days of approval.
2. After the guarantee period
- Monthly subscriptions: we do not refund the current billing period. Cancel before renewal to avoid future charges.
- Cancellation: use Settings → Billing → Manage in the app to open the Paddle customer portal and cancel. Access generally continues until the end of the paid period.
- Partial months: we do not pro-rate refunds for unused time within a billing period unless required by law.
3. Free trial
New accounts include a 14-day free trial with no payment required. If you do not upgrade, you are never charged. If you upgrade and change your mind, the 30-day guarantee in section 1 applies from your first charge date.
4. Statutory rights (including EU/UK)
Consumers in some regions have mandatory withdrawal or refund rights that cannot be waived. Paddle, as Merchant of Record, handles statutory consumer refunds and disclosures at checkout. See Paddle's Refund Policy for details. Nothing in this policy limits rights you have under applicable law.
5. Chargebacks
If you have a billing problem, contact us or Paddle first. Unauthorized chargebacks may result in account suspension while the dispute is resolved.
6. Contact
LoadLedger is operated by Hua Yi
Email: support@theloadledger.com
Meilong Er Cun, Minhang District, Shanghai, China
See also our Terms of Service.
For subscription payment or order issues (receipts, cancellation), contact Paddle buyer support at paddle.net.